Refund and Returns Policy


Due to the Covid Pandemic, please allow extra time for interstate deliveries.

(All Shipping and Delivery fees will be displayed on checkout)

Melbourne Metro Delivery
Choose your delivery date
Flower By Ava offers a hand delivery service Monday-Saturday by our trusted courier company to local Melbourne areas. Your arrangements are picked up from our HQ and delivered in our beautiful gift bags anytime between 9am-6pm the same day. As we use third party couriers, our delivery times are estimates not guarantees and delivery is not part of our service. Sometimes delays occur and orders may arrive outside of these times which we cannot be liable for but will do our best to accommodate. If requested, we try our best to meet your time frames however time for delivery can not be guaranteed.
You can place your order up until 6pm for next day delivery, orplaced in advance, just select your future required delivery date at checkout. For same day Melbourne Metro delivery, please email the team
Rest of Vic and Interstate Shipping
FREE Regular Shipping or from $29 Express
Choose your shipping date
For all other states we offer two shipping methods, regular or express.
Your order is dispatched from our HQ on the date selected on checkout, and will arrive within 1-3 business days for express, or 2-10 business days for regular. Your order is shipped using protective packaging and insurance for your piece of mind.

Orders are carefully packed in special and protective packaging and expressed to arrive in approximately 4-10 business days.

FLOWERS BY AVA is not responsible for any delays or issues that may arise due to customs clearance or any additional relevant duties and taxes that may apply in your respective state.